Terms & Conditions Surya88 – Complete Platform Usage Guide

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player" or "User") and surya88 ("Company", "We", "Platform"). This document governs your entire use of the website, mobile application, and all services provided through the surya88 platform.

These terms may be updated from time to time. Surya88 will notify players of significant changes via platform notifications or registered email. Continued use of the platform after such notice constitutes acceptance of the updated terms.

To register and use Surya88's services, you must meet all of the following eligibility criteria without exception:

• At least 18 years on the date of registration
• Residing in a geographic area where online betting is not explicitly prohibited under local law
• Possess full legal capacity to enter into a binding agreement
• Not listed on any self-exclusion registry or betting prohibition imposed by a relevant authority
• Registering in your own name only, not on behalf of any third party
• Providing accurate, complete, and up-to-date information during registration

Surya88 reserves the right to verify a player's identity at any time. Failure to provide the requested verification documents within the specified timeframe may result in account suspension until verification is complete.

3.1 One Account Per Individual

Each individual is permitted to own and use only one Surya88 account. This includes accounts registered under different names, email addresses, phone numbers, IP addresses, or devices by the same individual. Holding multiple accounts is a serious violation of these terms.

3.2 Account Security Responsibilities

You are solely responsible for all activities that occur under your account. This includes:

• Keeping your username and password confidential
• Not sharing your login credentials with anyone
• Log out of your account after every session, especially on shared devices
• Notify Surya88 immediately if you suspect unauthorised access to your account

3.3 Accurate Account Information

You must ensure that the personal information in your Surya88 account is always accurate and up to date. Your full name, phone number, and bank or e-wallet details must match your identification documents for withdrawal purposes. Any mismatch may cause delays or rejection of withdrawals.

Surya88 supports a wide range of deposit methods commonly used by Malaysian players. All transactions are processed securely using 256-bit SSL encryption.

Surya88 does not charge any processing fees for deposits. However, third-party payment providers may impose their own charges, which are beyond our control. All deposited funds must come from a legitimate source and belong solely to the registered player.

Surya88 is committed to processing player withdrawals promptly and transparently. The following terms govern the withdrawal process:

• Minimum withdrawal limit: RM 50 per request
• Daily maximum limit: RM 50,000 (standard members), RM 200,000 (VIP Platinum & Diamond members)
• Processing time: 15–30 minutes (standard members), 5–15 minutes (VIP Silver members and above)
• Withdrawal method: must match the deposit method or a bank account verified in the player's name
• The first withdrawal from any account requires identity verification (KYC) before it can be processed
• Surya88 reserves the right to request additional supporting documents for withdrawals exceeding RM 10,000

All bonuses and promotions offered by Surya88 are subject to the following conditions unless otherwise stated in the specific promotion's terms:

• Every bonus carries a rollover requirement that must be met before a withdrawal can be processed
• Bonuses may only be claimed once per player unless the promotion is explicitly recurring
• Bets placed on matches with odds below 1.60 (1/1.67) do not count towards fulfilling rollover requirements
• Surya88 reserves the right to void bonuses where there is evidence of abuse, hedging, or arbitrage strategies
• Bonus expiry dates will be stated in each promotion's terms — expired bonuses cannot be reinstated
• Players found claiming bonuses across multiple accounts (multi-accounting) will forfeit all related bonuses and balances

All bets placed through Surya88 are subject to the following rules:

• Final bet: Once a bet slip has been confirmed and accepted by the system, it cannot be modified or cancelled except in cases of clear technical error
• Odds at confirmation: The odds that apply are those confirmed by the system at the time the bet is placed, not the odds displayed during the selection process
• Online betting: Surya88 is not liable for any losses resulting from internet connectivity failures or technical issues on the player's end
• Betting limits: Minimum and maximum limits apply to each market. Limits may vary by sport, market, and player VIP level
• Odds error: Surya88 reserves the right to void bets placed at clearly incorrect odds resulting from technical errors or human error

7.1 Live Betting

For live betting on sports such as EPL and Malaysia Super League football, IPL cricket, BWF badminton, and esports, players acknowledge that odds change rapidly. A delay between real-world events and odds updates is normal — bets placed during such delays are valid and binding.

The following activities are strictly prohibited on the surya88 platform and will result in immediate disciplinary action:

• Fraud, identity impersonation, or providing false information during registration or KYC verification
• Use of automated software (bots), scrapers, or any automated tools to access or interact with the platform
• Colluding with other players to manipulate betting outcomes, particularly in poker games
• Money laundering or using the platform for suspicious financial activities
• Bonus abuse through hedging, arbitrage strategies, or any attempt to exploit system vulnerabilities
• Using another person's account or allowing others to use your account
• Any attempt to hack, disrupt, or compromise surya88's technical infrastructure

Surya88 reserves the right to close or suspend any account under the following circumstances:

• Voluntary account closure requested by the player
• Violation of any part of these terms and conditions
• Accounts that have been inactive for more than 12 consecutive months with no transactions
• Confirmation that the player has applied for self-exclusion
• Legal compliance requirements or directives from relevant authorities

To voluntarily close your account, players may contact the surya88 support team via live chat or email. Before closure, please ensure all withdrawals have been processed, as any remaining balance will be settled in accordance with surya88's internal procedures.

To the fullest extent permitted by applicable law, surya88 is not liable for:

• Any financial losses incurred from wagering, regardless of the circumstances
• Incidental, indirect, or consequential damages arising from use of the platform
• Service disruptions due to system maintenance, technical failures, or circumstances beyond our control
• Inaccuracies in third-party information or data displayed on the platform
• Losses arising from a player's inability to access their account due to technical failures on the player's end

Surya88 takes the privacy and protection of players' personal data seriously. The collection, use, and storage of your data is carried out in accordance with Privacy Policy which forms part of this agreement.

In summary, surya88 collects and uses your personal data for the following purposes:

• Verifying identity and age during registration and KYC review
• Processing deposit and withdrawal transactions
• Providing customer support services
• Complying with legal and regulatory requirements
• Preventing fraud and platform abuse
• Improving user experience based on usage patterns (data is anonymised)

Surya88 does not sell, rent, or share your personal data with third parties for marketing purposes without your explicit consent. Please read our Privacy Policy page for more details.

Surya88 is committed to a safe and healthy gaming experience. We provide a range of tools to help players manage their betting activity:

• Deposit limit: Set daily, weekly, or monthly deposit limits via your account settings
• Betting limits: Set a maximum limit on the amount you can wager per bet or per session
• Loss limit: Set the maximum amount you are willing to lose within a given period
• Cooling Off: Temporarily pause betting activity for anywhere between 24 hours and 90 days
• Self-exclusion: Apply to be excluded from the platform for a period of 6 months to 5 years

If you or someone you know is showing signs of a gambling problem, please seek professional help or contact the Surya88 support team. Further information is available on the Responsible Gaming us.

Surya88 reserves the right to modify, add, or remove any part of these Terms & Conditions at any time. The amendment procedure is as follows:

• Material amendments will be announced at least 7 calendar days before taking effect
• Amendment notices will be sent via registered email and in-platform notifications
• Players are responsible for reviewing any updated terms
• Continued use of the platform after the effective date constitutes acceptance of the updated terms
• If you disagree with the amendments, you have the right to close your account and withdraw your balance before the effective date

These Terms & Conditions are governed and interpreted in accordance with applicable law. Any dispute arising from or relating to the use of the Surya88 platform shall be resolved through the following process:

1. First stage — Direct Resolution: Contact the Surya88 support team via live chat or email (support@surya88.biz). Most issues can be resolved within 24–48 hours.
2. Stage two — Formal Escalation: If the issue remains unresolved, submit a written complaint to Surya88 Management with full details of the dispute.
3. Third stage — Independent Resolution: If a dispute remains unresolved after the second stage, the parties may opt for resolution through a mutually agreed independent arbitration body.